How to file complaint at the RBI?

   

If your complaint to a Bank, NBFC, or payment system participant is not resolved to your satisfaction, you can lodge a complaint on the RBI CMS app. The system ensures faster and easier grievance redressal and communication with the RBI Ombudsman.


*Steps to Lodge a Complaint* - 


1. 👁️‍🗨️ Attempt Resolution with the Institution:* First, try to resolve your complaint directly with the bank, NBFC, or payment system participant.


2. 👁️‍🗨️ Download the RBI CMS App: It is available on both Android and iOS platforms.


3. 👁️‍🗨️ Accessibility: Complaints can be filed from anywhere in India, at any time, using a mobile device or computer.


4. 👁️‍🗨️ Register & Submit Complaint Details: Fill in the required information about your grievance and the institution involved.


6. 👁️‍🗨️ Track Progress: Monitor the resolution process through the app and respond to any queries from the Ombudsman.


ODFC 🇮🇳 Senior Citizens 💬 8850585672

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